The Life Loft

 
 
CONFIDENTIALITY : 

Confidentiality is completely respected here at The Life Loft.
Your records will be kept by your practitioner in their offices in locked cabinets. Information on intake forms is confidential. 
Because we offer a variety of services you may be seeing more than one practitioner. If you wish to give your consent, practitioners may consult with one another to better coordinate your health care services.
You have the right to see your files. 
Massage Therapy records legally must be kept for 10 years. Records for children will be kept for 10 years once they have reached the age of 18. Should you move a copy of your records can be sent to your new practitioner (a fee for copying will apply).

CONSENT FOR MASSAGE THERAPY:
A massage therapy session includes health history, intake, assessment, treatment, remedial exercises, stretching, post-treatment recommendations and referrals. 
Massage therapists make observations and will inform you of their findings but we do not diagnose. 
As a massage therapy client you have consent rights:
You have a right to have the treatment plan explained to you. This includes what structures the therapist will work on; which techniques might be used; the order in which the treatment is likely to progress; how long it should reasonably take to resolve the problem. 
You have the right to be appropriately draped. Draping refers to being covered by a sheet and only the body part that is being worked on is undraped. Pillows will be placed where needed to ensure comfort.
You have the right to determine which body parts you do not want included in a treatment. You should know that many conditions benefit from treating more “personal” areas such as intra-oral (inside your mouth), abdominal massage and breast massage. These needs will be discussed with you by your therapist and you may grant or deny consent. 
You have the right to express your needs in terms of depth of pressure and type of technique. If pressure is too much please tell your therapist. Pain is highly subjective and there is no way a therapist can know what you are experiencing. In general we use a pain scale. 0 = no pain and 10 = severe pain. 7 should be the maximum pain caused by a technique for tissue health and to keep your nervous system relaxed.
You have a right to a clean and sanitary treatment room with fresh linens for each client and appropriate hygiene from your therapist. 
You have the right to end the session at any time. If you are not satisfied we encourage you discuss your concerns openly with your therapist or the Director. If your complaint is not addressed you have the right to inform the College of Massage Therapists of Ontario (CMTO). 
You have a right to know our cancellation policy. A minimum of 24 hours notice is required to cancel or reschedule appointments. You will be charged in full without giving appropriate notice. 

CANCELLATION POLICY:
No body likes paying cancellation fees and we would rather not collect them. The policy is place to ensure that we reserve a specific period of time to see you, personally. 
24 hours notice is required to change or cancel appointments at The Life Loft. 
The policy will be enforced by the practitioner that you are booked to see. You may be required to drop off payment, pay upon your next visit or an automatic credit card payment may ensue. Please check with your individual practitioner for their specific practices.
A Whole Loft of Confidence: 
(confidentiality, consent & cancelation policies)

The Life Loft,  390 Dupont Street, Suite 201 Toronto Ontario M5R 1V9 (416)799-8808

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